PROVIDING SECURITY

1300 139 931

Complaints/Disputes Handling Facilities

About Us

Your Insurance Broker operates under AFS License No 244335.

Your Insurance Broker management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges clients’ rights to complain and which actively solicits feedback from clients. Please contact us if you have any complaints about our services.

Caloundra

Steve Hind
Complaints Officer

Your Insurance Broker
12 Baldwin Street
Caloundra Qld 4551

PO Box 1444
Caloundra Qld 4551

Phone: 1300 139 931
Fax: 07 5499 6622
Email: steve.hind@yib.com.au

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details are:

Financial Ombudsman Service (FOS)

Level 12 717 Bourke Street
Docklands Vic 3008

GPO Box 3
Melbourne Vic 3001

Phone: 1800 367 287 (9am -5pm AEST/AEDT weekdays)

Email: info@fos.org.au
Website: www.fos.org.au